This week there has been uproar about an ‘Error 53‘ code that appears on iPhone 6/ iPhone 6s devices following software upgrades. This is an un-repairable error code displayed by iTunes when restoring an iPhone that is found to have an unidentified or unexpected Touch ID module; leaving the device useless and often, terminal.
This follows new software updates enforced by Apple in a controversial attempt to protect the safety of its consumers, The company giant released a statement on the matter:
“We take customer security very seriously and error 53 is the result of security checks designed to protect our customers. iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device’s other components,”
“If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used.”
Whilst this seems like a logical step for Apple in terms of self-protection, it potentially breaks the law. The Guardian spoke to a UK barrister, who said that Apple’s ‘reckless’ policy of effectively killing people’s iPhones following the software upgrade could potentially be viewed as an offence under the Criminal Damage Act 1971. The act makes it an offence to intentionally destroy the property of another.
It is yet to be seen as to whether Apple will be persecuted for their controversial actions.
Many rumours have pointed to third-party repairers for the iPhone damage, but this, our head tech Charles Shelbourn disputes, is simply not fair: “The ‘Error 53′ message appears when the Touch ID sensor or the ribbon cable that connects to the mainboard has been damaged. Any repair technician who knows what they are doing would not leave the iPhone in this condition. Therefore, the error should only occur when repaired DIY or by an untrusted repairer.”
There has been further reports by online consumers who state that this blame on third-party repairers is completely untrue. DH Franzoni pointed out: “this security error is also hitting people who have defective factory Touch ID buttons – who have never tampered with their phones.”
So Apple’s new self-protective strategy, it appears, is not only criminal but unsuccessful and ineffective – as it is hitting consumers unnecessarily and with lots of ££ to answer for.
It is so important that you go to a repairer you can trust. Do your research, ask lots of questions, and see if the company offers any guarantees before you hand over your device.
iFixed urges its customers to continue to trust our technicians – all whom are fully trained to a professional level before they can approach any device. We stand by our Lifetime Warranty – a guarantee on all of our repair works as long as you still own the device in question.
If you have any questions for us, or any worries, don’t hesitate to get in touch on 01507 463230, drop us a message on our Facebook page, or on our website at www.ifixed.co.uk